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Sales and Customer Support: Improving Knowledge-Sharing and Collaborative Learning Using Technology

July 25, 2018

A recent report by Panopto found that “inefficient knowledge sharing” causes large businesses to lose $47 million per year. U.S. knowledge workers, the research found, waste 5.3 hours each week “waiting for vital information from their colleagues or working to recreate existing institutional knowledge” and that 42 percent of that “institutional knowledge” is specific to individual employees.
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