Customer Case Study
Beyond the LMS: How Omnissa Built a Modern Enablement Experience with Allego
Omnissa is a digital work platform company that helps organizations deliver secure, personalized employee experiences. Its solutions enable IT teams to manage, secure, and optimize digital workspaces across devices, applications, and distributed workforces.
Challenge:
Following its separation from VMware, Omnissa faced major disruption across its learning and enablement technology landscape. After moving through multiple LMS platforms in two years, the company consolidated on Docebo, but the platform continued to limit adoption, make content hard to access, and fall short of the needs of a newly independent organization.
Key challenges included:
• Multiple LMS Transitions: Omnissa migrated across three to four learning platforms in two years, creating poor data quality, inconsistent governance, and a fragmented learning environment.
• Poor Content Discoverability: Employees struggled to find relevant training, with even exact coursename searches returning unrelated results and reducing platform adoption.
• Administrative Complexity: Managing catalogs and organizing content in Docebo became difficult, increasing the burden on enablement teams and administrators.
• Outdated User Experience: The platform lacked a modern look and feel and did not reflect Omnissa’s new brand identity.
• No Mobile Learning Experience: Sellers and partners could not access enablement content on the go, limiting field learning and engagement.
• Massive Data and Content Sprawl: LMS transitions left Omnissa with 3,000+ courses, 600,000+ records, inconsistent tags, outdated content, and extensive customer and partner records to manage.
• Compliance and Certification Risk: Partner certifications affected discount eligibility and selling privileges, making accuracy and visibility critical during migration.
“The amount of times we got asked, ‘How can we access this on the go? Why can’t I access this with my iPhone?’ Now we’ve got sellers able to access content with their mobile phones. That was a huge win.”
Solution:
As its Docebo renewal approached, Omnissa evaluated alternatives and selected Allego to modernize learning, improve content access, and build a scalable foundation for future enablement.
Omnissa leveraged Allego to:
• Modernize the Learning Experience: Replaced an outdated LMS with a branded, modern enablement platform aligned to Omnissa’s identity.
• Improve Search and Findability: Created a structured content architecture that made training and resources
easier to locate.
• Execute a Large-Scale Migration: Migrated thousands of courses, hundreds of thousands of records, and complex certification data on an aggressive timeline.
• Create a Foundation for Future Growth: Established a platform to support content management, AI learning, coaching, role plays, CRM integrations, sales intelligence, and future innovation.
Results:
Within months of launch, Omnissa improved accessibility, adoption, and user experience while positioning the business for long-term enablement success.
Key outcomes included:
• Content Is Finally Findable: Users could quickly find the training and resources they needed.
• Modern, Branded User Experience: Employees reported a more intuitive, modern experience aligned with Omnissa’s brand.
• Mobile Access for Field Teams: Sellers and partners gained on-demand mobile access to learning and enablement content.
• Rapid Enterprise Adoption: Compliance training drove immediate engagement and platform familiarity across the organization.
• Expanded Enablement Possibilities: Teams began exploring AI battle cards, AI Role Plays, onboarding, support training, CRM integrations, and advanced content use cases.
• Future-Ready Enablement Ecosystem: Omnissa now has a centralized platform for learning, coaching, content, and AI-driven enablement across the business.
