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To Harness Informal Learning and Drive ROI, Adopt Formal Processes to Capture It

Two men shaking hands
Though we’re not always conscious of it, we benefit from informal learning every day—in our homes, workplaces and on the road.  Informal learning is driven by mobile devices. For example: while on vacation we check out Yelp to find the right restaurant. Or, if the kitchen faucet starts leaking before guests arrive, we consult YouTube for fast tips on how to fix it. This is how learning and readiness in our lives outside of work feels: it’s peer-driven, it happens just in the nick of time, and it feels totally informal. But... Continue Reading

Overcoming Fears to Embrace Informal Learning

people collaborating and learning informally
In a previous post we took a closer look at thinking holistically about employee development and embracing the informal learning activities people not only prefer but seek out on their own. Any strategy that ignores this 90% of professional learning already taking place outside the confines of structured learning programs is missing a tremendous opportunity to elevate sales rep performance across the most critical metrics. But change is still often scary, even when accepted as the right path forward.  So, let’s take a stab at alleviating the two most common fears. #1... Continue Reading

What Lies Beneath… A Closer Look at the ROI of Informal Learning

Informal Learning
If the entirety of the learning which training organizations support is an iceberg drifting in the ocean, the tip of that iceberg (10%) consists of formal learning: classroom trainings, in-person sales meetings, and instructional online videos and quizzes. This is where reps spend the least amount of time learning. Instead, they spend the majority of their learning time (90%) swimming the depths on their own seeking informal learning from peers, their managers, subject matter experts, and even external information sources. This modality of learning goes mostly unseen and unsupported, despite the fact... Continue Reading

Ash Brokerage Boosts Sales with Agile Learning and Collaboration

Ash Brokerage Boosts Sales with Agile Learning and Collaboration
In January 2018, the Retirement Division of Ash Brokerage was facing a number of challenges. Among other things, the fast-growing division needed to develop a more consistent onboarding experience for new hires. As an insurance brokerage general agency (BGA) representing the products of 80-plus carriers, it also needed its reps to deliver more effective and consistent messaging—to be razor sharp when discussing the benefits and features of all those financial products. For Executive Vice President of Retirement Mike McGlothlin, the ultimate goal was to create a championship-level wholesaling firm to serve its... Continue Reading