Viewing posts in the Customer Success category
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How Empower Retirement Connects Content and Community
What’s the best way to promote consistent sales messaging and enhance teamwork among 6,000-plus employees spread across 20 business units and two continents? For Jamie Cabral, Senior Training Specialist at Empower Retirement, the answer was simple: adopt an agile sales readiness platform. Facing Three Communications Challenges With $668 billion assets under administration, Empower Retirement is the second-largest retirement services provider in the United States. It’s singularly focused on retirement, with expertise across all plan types, company sizes and market segments, serving nearly 40,000 plans and 9.4 million participants. Cabral faced three main... Continue Reading
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Allego Flash Drills Build Sales Reps’ Memory Muscle
This blog is written by Steve Robertson, a member of Allego’s award-winning Customer Success team. Muscle memory is key to building physical skills—whether you’re playing golf or the piano. By repeatedly practicing a golf swing or piece of music, the necessary movements become automatic and almost effortless. A lesser-known, but even more important phenomenon for salespeople and other knowledge workers, is memory muscle. This is the ability to quickly recall information relevant to your job by internalizing that information. Like muscle memory, you don’t have to be a prodigy to acquire a powerful... Continue Reading
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A Brief Guide to Creating Courses in Allego
When it comes to designing curriculum-based courses, Allego offers several advantages over classroom instruction, including offline learning and a wide variety of content types. But even the most versatile e-learning platform can’t overcome the fact that some skills and knowledge are best acquired by doing, not by listening to an instructor. For example: although you could design “The Ultimate Guide to Overcoming Every Known Customer Objection to Our Products,” such a course would: (A) not help the reps overcome unknown objections; and (B) probably take so long that some employees would be... Continue Reading
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Despite Cool New Sales Learning Tools, Content is Still King
This blog is written by Kaitlyn McCabe, a member of Allego’s award-winning Customer Success team. Thanks to the digital revolution of the last 30 years, the average sales trainer can now access the kinds of cool communication and content creation tools once reserved for newspaper publishers, film studios and TV production companies. Unfortunately, people sometimes get so enamored of these new tools that they forget to focus on the actual content. Your messages are just as important – if not more important – than the media you use to convey them. Desktop publishing,... Continue Reading