Viewing posts in the Customer Success category
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A Brief Guide to Creating Courses in Allego
This blog is written by Eric Higgins, a member of Allego’s award-winning Customer Success team. When it comes to designing curriculum-based courses, Allego offers several advantages over classroom instruction, including offline learning and a wide variety of content types. But even the most versatile e-learning platform can’t overcome the fact that some skills and knowledge are best acquired by doing, not by listening to an instructor. For example: although you could design “The Ultimate Guide to Overcoming Every Known Customer Objection to Our Products,” such a course would: (A) not help the reps... Continue Reading
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Despite Cool New Sales Learning Tools, Content is Still King
This blog is written by Kaitlyn McCabe, a member of Allego’s award-winning Customer Success team. Thanks to the digital revolution of the last 30 years, the average sales trainer can now access the kinds of cool communication and content creation tools once reserved for newspaper publishers, film studios and TV production companies. Unfortunately, people sometimes get so enamored of these new tools that they forget to focus on the actual content. Your messages are just as important – if not more important – than the media you use to convey them. Desktop publishing,... Continue Reading
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How to Communicate Winning Sales Techniques With Automated ‘Win Reports’
This blog is written by Maxine Jackson, a member of Allego’s award-winning Customer Success team. A famous thought experiment goes something like this: “If a tree falls in a forest and no one is around to hear it, does it make a sound?” The logical answer is yes. The impact of the tree produces sound waves, of course. However, if we define “sound” as something that someone actually hears, the answer is no. Now ask yourself this: “When a sales rep closes a deal, but nobody knows how they did it, were they... Continue Reading
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To Bridge the Gap between Travel and Work, Pack Allego for Your Next Road Trip
This blog is written by Kate Hewig, a member of Allego’s award-winning Customer Success team. In the past, even a salesperson’s most productive travel days were chock-full of downtime, especially when going through (or to) destinations with poor or nonexistent WiFi connections. Unless you brought stacks of collateral to review on the plane or in your hotel room, you might not get the chance to make any last-minute needed refinements to your talking points, or refresh your memory on the latest features. With just a few minutes of planning and prep, though,... Continue Reading