Viewing posts in the Customer Success category
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Allego Flash Drills Build Sales Reps’ Memory Muscle
This blog is written by Steve Robertson, a member of Allego’s award-winning Customer Success team. Muscle memory is key to building physical skills—whether you’re playing golf or the piano. By repeatedly practicing a golf swing or piece of music, the necessary movements become automatic and almost effortless. A lesser-known, but even more important phenomenon for salespeople and other knowledge workers, is memory muscle. This is the ability to quickly recall information relevant to your job by internalizing that information. Like muscle memory, you don’t have to be a prodigy to acquire a powerful... Continue Reading
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A Brief Guide to Creating Courses in Allego
When it comes to designing curriculum-based courses, Allego offers several advantages over classroom instruction, including offline learning and a wide variety of content types. But even the most versatile e-learning platform can’t overcome the fact that some skills and knowledge are best acquired by doing, not by listening to an instructor. For example: although you could design “The Ultimate Guide to Overcoming Every Known Customer Objection to Our Products,” such a course would: (A) not help the reps overcome unknown objections; and (B) probably take so long that some employees would be... Continue Reading
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Despite Cool New Sales Learning Tools, Content is Still King
This blog is written by Kaitlyn McCabe, a member of Allego’s award-winning Customer Success team. Thanks to the digital revolution of the last 30 years, the average sales trainer can now access the kinds of cool communication and content creation tools once reserved for newspaper publishers, film studios and TV production companies. Unfortunately, people sometimes get so enamored of these new tools that they forget to focus on the actual content. Your messages are just as important – if not more important – than the media you use to convey them. Desktop publishing,... Continue Reading
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How to Communicate Winning Sales Techniques With Automated ‘Win Reports’
This blog is written by Maxine Jackson, a member of Allego’s award-winning Customer Success team. A famous thought experiment goes something like this: “If a tree falls in a forest and no one is around to hear it, does it make a sound?” The logical answer is yes. The impact of the tree produces sound waves, of course. However, if we define “sound” as something that someone actually hears, the answer is no. Now ask yourself this: “When a sales rep closes a deal, but nobody knows how they did it, were they... Continue Reading